We love our clients, and we know life happens. But because every appointment is dedicated time with one of our independent providers, last-minute cancellations and no-shows affect everyone: your provider, our team, and the next client who couldn’t book because your spot was held.
This policy keeps things fair for everyone. Please take a minute to read through; you’re asked to agree to it every time you book.
Due to the highly scheduled nature of our business, The Cabana enforces a cancellation policy on ALL services with ALL providers and reserves the right to collect deposits, charge a cancellation fee for no-shows and late cancellations. Note that you may be considered a no-show if you are late for your scheduled appointment, and it is up to each provider to decide whether the fee is applied. When booking an appointment at The Cabana, you agree to the terms of this policy as well as the terms of the Cancellation & Deposit Policy of Cabana Providers.
The cancellation fee is only charged if you violate the terms of the cancellation policy. If you attend the appointment on time or cancel before the deadline, 24 hours before your appointment, no cancellation fee is withdrawn from your account. As the fee is not charged for successful appointments, you will be expected to pay for your appointment in full once the service is completed. If you have paid a deposit towards your service, your deposit will be applied to the balance on the ticket.
Cancelling your scheduled service within 24 hours of the appointment time will incur a fee of 50% of the total service cost.
No-shows will be charged the full service cost.
If we are unable to collect the associated fees with cancelling or no-showing appointments, your penalty fees will be due as a deposit in order to book future appointments. Excessive cancellations may result in blocking from self-service and online booking.
Policy subject to change without notice.
| Situation | Charge |
|---|---|
| Cancel with more than 24 hours’ notice | No fee, free to reschedule |
| Cancel within 24 hours of your appointment | 50% of the total service cost |
| No-show | 100% of the total service cost |
| Late arrival | May be treated as a no-show at your provider’s discretion |
Do it yourself on Square; it’s the fastest way. Log into your Square booking account and manage the appointment directly, or download the Square Go app (iOS) to book and manage appointments right from your phone. You’ll see your upcoming visits, cancel, or reschedule in seconds.
Can’t reach your booking? Text us at (833) 900-9364 and we’ll help.
Life happens. Cancel through Square as soon as you can; even if it’s within 24 hours, getting it on the record helps your provider make the call on whether to waive the fee. If Square isn’t an option in the moment, text us at (833) 900-9364. We’re reasonable people, and genuine emergencies are always handled with grace.
We hold a card on file so the cancellation policy can be enforced fairly. You’re not charged at booking; your card is only used if the cancellation policy is violated, or to settle your balance after a completed service.
We reserve the right to collect deposits on certain services, typically higher-value appointments or for new clients with a history of cancellations. If a deposit is required for your service, it will be communicated clearly at booking. Deposits are applied to your final service total.
Unpaid cancellation fees will be required as a deposit before you can book your next appointment. Repeated cancellations may also result in losing access to our online self-booking system; in those cases, appointments can only be scheduled by contacting us directly.
Yes. Every independent provider at The Cabana enforces this policy. Some providers may have additional requirements (for example, new-patient intake for Tonya Pounds, FNP for medical spa services); those will be clearly noted in the service description at booking.
This policy is subject to change without notice. The version on this page is always the current one. Major changes will be announced via email and social media.
For anything not covered above, text us at (833) 900-9364; our team shares the inbox and will reply between clients.
Phone: (919) 435-4826 · voicemails returned by text. Email: TheCabanaNC@gmail.com. Visit: 206 S Steele St, Sanford, NC 27330.
